FAQ

FAQ | Gear Up Workwear
GEAR UP WORKWEAR / SUPPORT

How Can We Help?

Find answers to common questions about orders, delivery, embroidery, returns, business accounts and workwear.

01

Orders

You can place an order directly through our online store. Select your product, choose the required size and quantity, then add it to your cart and proceed through checkout.

If you are ordering for a business or team and need assistance, contact our team before placing your order.

If you need to change or cancel an order, contact us as soon as possible.

Orders may enter processing quickly, so we cannot guarantee that changes or cancellations can be made after an order has been processed or dispatched.

Yes. If you are purchasing workwear for a team, business or organisation, contact us with the products, quantities and requirements and we can review your request.

02

Shipping & Delivery

Gear Up Workwear ships to customers across Australia. Delivery availability and shipping costs are calculated during checkout.

Delivery times can vary depending on product availability, order processing and your delivery location.

If you require your workwear by a particular date, please contact us before ordering so we can discuss your requirements.

Where tracking is available, tracking information will be provided once your order has been dispatched.

03

Custom Embroidery

Yes. We can assist with custom embroidery for business uniforms, workwear, team clothing and other garments.

Submit your requirements through our Embroidery Request page.

Include the garments you require, quantities, logo information and any placement requirements.

Yes. Company logos and branding can be embroidered onto suitable garments. Our team can review your artwork and advise on the best embroidery approach.

04

Returns

Returns are subject to our Refund Policy .

Please review the policy before sending an item back.

Contact us as soon as possible with your order details and information about the issue so our team can review the situation and assist you.

Customised or embroidered garments may be subject to different return conditions. Please contact us before returning customised workwear.

05

Business & B2B

Yes. Gear Up Workwear works with businesses, contractors, teams and organisations requiring ongoing workwear and uniform supplies.

Visit our Business Account page to submit an application.

Business customers may be eligible for business pricing depending on their account, products, quantities and requirements.

Contact our team to discuss your workwear program.

Yes. We can assist with team workwear, uniforms, sizing, embroidery and repeat orders.

Yes. Keeping your garment and embroidery details consistent makes repeat orders easier.

For regular business customers, we can help establish an ongoing uniform program.

Yes. Businesses with multiple teams or locations can discuss their requirements with us so we can help develop a consistent workwear and uniform supply process.

Set Up Your Business Account

Looking for ongoing workwear, uniforms or embroidery for your business?

BUSINESS ACCOUNT
06

Products

Gear Up Workwear offers a range of established workwear and uniform brands. Product availability can vary by style, size and supplier.

We recommend checking the size guide provided on the individual product page before ordering.

Yes. Our range is designed to support a variety of industries and working environments, including trades, construction, industrial work, hospitality, corporate uniforms and more.

Still Need Help?

Can't find the answer you're looking for? Our team is here to help with your workwear, business uniform and embroidery requirements.